Privacy Policy

Effective as of May 25, 2018

This Privacy Policy describes how Restpack INC and its affiliates (“Restpack,” “we,” “our” or “us”) collect, use, and share information in connection with your use of our websites (including restpack.io), services, and applications (collectively, the “Services”).

INFORMATION WE COLLECT

Information You Provide

  • Account Registration: When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
  • Payment Information: When you add your financial account information to your Account, that information is directed to our third-party payment processor. We do not store your financial account information on our systems; however, we have access to, and may retain, subscriber information through our third-party payment processor
  • Communications: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. We may also receive a confirmation when you open an email from us.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

Information We Collect When You Use Our Services.

  • Cookies and Other Tracking Technologies: Restpack uses cookies and similar technologies, including tracking pixels and web beacons, to collect usage and analytic data that helps us provide our Site, Software, and/or Services to you, as well as to help deliver ads for relevant Restpack products and services to you when you visit certain pages on the Site and then visit certain third-party sites.
  • Usage of our Services: When you use our Services, we may collect information about your engagement with and utilization of our Services, such as processor and memory usage, storage capacity, navigation of our Services, and system-level metrics. We use this data to operate the Services, maintain and improve the performance and utilization of the Services, develop new features, protect the security and safety of our Services and our customers, and provide customer support. We also use this data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.
  • User Content: This consists of all text, documents, urls or other content or information uploaded, entered, or otherwise transmitted by you in connection with your use of the Services and/or Software.

HOW WE USE INFORMATION

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our Services.
  • Improve, personalize, and expand our Services;
  • Understand and analyze how you use our Services;
  • Develop new products, services, features, and functionality;
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes;
  • Process your transactions;
  • Find and prevent fraud;
  • For compliance purposes, including enforcing our Terms of Service, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

DATA STORAGE

Information submitted to Restpack will be transferred to, processed, and stored in the United States. If you post or transfer any Information to or through our Site, Software, and/or Services, you are agreeing to such Information, including Personal Data and User Content, being hosted and accessed in the United States.

SECURITY

Restpack is committed to protecting your information. To do so, we employ a variety of security technologies and measures designed to protect information from unauthorized access, use, or disclosure. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. However, please bear in mind that the Internet cannot be guaranteed to be 100% secure.

We use industry-standard encryption to protect your data in transit. This is commonly referred to as transport layer security (“TLS”) or secure socket layer (“SSL”) technology.

Once we receive your data, we protect it on our servers using a combination of technical, physical, and logical security safeguards.

If Restpack learns of a security system breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by posting a notice on the Site. Depending on where you live, you may have a legal right to receive such notices in writing.

Personal Data

Your Restpack account information is password-protected for your privacy and security. Restpack will never ask you for your password in an unsolicited phone call or e-mail. You are responsible for maintaining the secrecy of your password and account information.

If at any time you believe the security of your password or account information has been compromised, please notify us immediately by email or change your account information online. Should you discover an unauthorized use of your credit or debit card, you should notify your card provider immediately in accordance with the terms of your agreement with that company.

Data Processed By The API

Restpack does not process or store any data for any purpose other than validation, and does not share any client data with any third party at any time.

Restpack is committed to keeping all data supplied by clients for the purpose of validation as confidential, and to not disclosing data to anyone within the organization without a need to receive it for the specific purpose for which it is being disclosed to Restpack. In no event shall this data be used to contact any names, email addresses, postal addresses, or phone numbers provided to us.

DATA RETENTION

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

ACCESS

If you are a registered user, you may access certain information associated with your Account by logging into our Services or emailing support@restpack.io. If you terminate your Account, any public activity on your Account prior to deletion may remain stored on our servers and may remain accessible to the public.

To protect your privacy and security, we may also take reasonable steps to verify your identity before updating or removing your information. The information you provide us may be archived or stored periodically by us according to backup processes conducted in the ordinary course of business for disaster recovery purposes. Your ability to access and correct your information may be temporarily limited where access and correction could: inhibit Restpack’s ability to comply with a legal obligation; inhibit Restpack’s ability to investigate, make or defend legal claims; result in disclosure of personal information about a third party; or result in breach of a contract or disclosure of trade secrets or other proprietary business information belonging to Restpack or a third party.

YOUR DATA PROTECTION RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)

If you are a resident of the EEA, you have the following data protection rights:

  • If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing support@restpack.io.
  • In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. Again, you can exercise these rights by emailing support@restpack.io.
  • You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. To opt-out of other forms of marketing, please contact us by emailing support@restpack.io.
  • Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

CHILDREN’S PRIVACY

Restpack does not knowingly collect information from children under the age of 13, and children under 13 are prohibited from using our Services. If you learn that a child has provided us with personal information in violation of this Privacy Policy, you can alert us at support@restpack.io.

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be modified from time to time, so please review it frequently. Changes to this Privacy Policy will be posted on our websites. If we materially change the ways in which we use or share personal information previously collected from you through our Services, we will notify you through our Services, by email, or other communication.

CONTACT US

If you have any questions or concerns about this Privacy Policy, please feel free to email us at support@restpack.io

The data controller of your personal information is Restpack INC.